57 Littlefield St. • Avon, MA 02332 • 508-588-1919 • Fax: 508-588-9886


Access & Delivery

recordkeeper, New England's largest, independent records management company, can put your most vital documents in your hands in minutes. We like to think of ourselves as an extension to your office. 

No matter what time it is, day or night, simply call, fax, or e-mail your order to recordkeeper. You can also use the Internet to link to our secure server and 

request delivery and perform queries online - all in real time - using our proprietary software package. Your order will be processed in a timely manner & delivered by our courteous, uniformed staff.  Your vital records are at your fingertips, 24 hours a day, 7 days a week.
     
Accessing Your Vital Documents
There are multiple options for accessing your documents. You can have the originals delivered to you. You can have copies delivered to you. For ultimate privacy, you can come to our facility and view your documents in our private, conference-room styled viewing rooms.  
Conference Style Viewing Rooms
recordkeeper has on-site conference style viewing rooms available to our customers. This provides you the option of viewing sensitive materials in a neutral location, away from your office. Our viewing rooms are perfect for a company audit, or simply to browse an archive for an important document you might need in a court case.
Copying, Faxing and Imaging Services 
recordkeeper has on-site capabilities to copy and fax important documents such as medical records that cannot wait 2 hours for delivery. We also have the ability to image documents and deliver them via diskette, CD, DVD or e-mail. 
   
Sometimes you do not need to view documents. You only need to know what is in inventory or what the status of a particular item is. We provide customized inventory reports and online access to your archive.
Customized Inventory Reports
We produce periodic customized inventory reports. You decide the data, the sort criteria, the delivery medium, and the frequency with which you want the report produced.
Online Access to Your Archive 
You can check on your inventory or any particular item in inventory by using our online, secure server. Learn more about online access to your records. 
       
Delivery Options
Our standard delivery is Next Business Day, although we have an array of other options to suit your needs. These same options are available for picking up materials at your premises.
  

Delivery Options at a Glance - applicable for deliveries and pick ups

Pick Up &
Delivery options

Place your request by
We deliver or pick up your order by
Next Business Day  3 p.m. EST one day 4 p.m. EST the next business day
Same Day  10 a.m. EST one day 4 p.m. EST the same business day
Same Day - 4 hours 4 p.m. EST one day within 4 hours of receipt of your request
Same Day - 2 hours 4 p.m. EST one day within 2 hours of receipt of your request
After Hours N/A within 4 hours of receipt of your request

Details of our Delivery Options 
Next Business Day Delivery
Place your request by 3:00 p.m. EST & your records will be picked-up or delivered by 4:00 p.m. EST the next business day. Example: An order received at 10 a.m. Wednesday will be picked up or delivered by 4 p.m. Thursday.

When this service is available: Monday - Friday 8 AM - 3 PM. 
How to make a request for this service: Simply call, fax, e-mail or use our secure online server to place your request.  

Same Day Delivery - Standard
Place your request by 10:00 a.m. EST & your records will be picked up or delivered by 4:00 p.m. EST the same business day. Example: An order received at 10 a.m. Wednesday will be picked up or delivered by 4 p.m. Wednesday.

When this service is available: Monday - Friday 8 AM - 10 AM. 
How to make a request for this service: Simply call, fax, e-mail or use our secure online server to place your request.  

Same Day Delivery - Within 4 hours
Place your request any time between 8:00 a.m. and 4:00 p.m. EST and your vital records will be picked up or delivered within 4 hours of receipt of your request. 

When this service is available: Monday - Friday 8 AM - 4 PM. 
How to make a request for this service: Simply call, fax, e-mail or use our secure online server to place your request.

Same Day Delivery - Within 2 hours
Place your request any time between 8:00 a.m. and 4:00 p.m. EST and your vital records will be picked up or delivered within 2 hours of receipt of your request. 

When this service is available: Monday - Friday 8 AM - 4 PM.
How to make a request for this service: Simply call, fax, e-mail or use our secure online server to place your request.

After Hours Delivery
Although recordkeeper's office hours are 8 a.m. - 5 p.m. EST, Monday through Friday, your vital records are always at your fingertips through our automated system.

Requests for service placed during our After Hours Schedule, should be placed by telephone only.  Your vital records will be delivered or picked-up within 4 hours of receipt of your request. 

When this service is available: Monday - Thursday 5:01 PM. - 7:59 AM the next morning, and Weekends, Friday 5:01 PM - Monday 7:59 AM. (All times are EST.)
How to make a request for this service: PHONE REQUESTS ONLY. Call 508-588-1919.

     
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